Further to our circular No. 3293/MAT/27 dated 14/2/1422 H on educating bank customers about handling cash, we would like to inform you that SAMA still receiving reports from the police departments in the Kingdom about the exposure of some bank customers being robbed while leaving the branch as a result of carrying cash, as well as fraud against elderly retirees when withdrawing their salaries from ATMs.

Given the danger that such acts entail for bank's customers themselves and for the bank itself, harming its reputation and confusing the security authorities, the bank must activate the aforementioned SAMA circular, as well as educate the bank's customers in general and the elderly in particular on how to use ATMs, maintain the ATM card and its PIN, not disclose it, and not be deceived behind those who offer to provide its services, which may involve offending them. It is for its customers to assign one of its employees to help this category of customers and train them to use ATMs and secure the presence of civil guards during salary disbursement periods to miss the opportunity for anyone who tries to defraud these customers, with our emphasis on full compliance with SAMA's repeated circulars regarding securing cameras for ATMs and maintaining recording tapes for the longest period of time that technology can provide in this field.