Further to SAMA Circular No. (41025433) dated 12/04/1441 H regarding professional certificates of financial institutions employees, and Circular No. (43007566) dated 24/01/1443 H regarding the update of the target category for the Credit Advisor Certificate.

SAMA emphasizes the importance for banks, their associated remittance centers, finance companies, and exchange centers to meet the requirement of obtaining professional certifications, in accordance with the following details:

• Employees required to obtain the professional certification for the fundamentals of retail banking.

Frontline employees in banks who interact directly with customers (Customer Care Department employees, Call Center employees, branch employees, and their managers), including individuals contracted through a third party.

• Employees required to obtain the professional certification for credit advisors:

Employees of banks, and finance companies - including those contracted through a third party - directly involved in granting credit to individuals, as well as branch managers, with the exception of financial lease registration companies, the Saudi Real Estate Refinance Company, and support activities companies.

• The employees required to obtain a professional certification in banking and money exchange:

The frontline employees at bank remittance centers and exchange centers, including those contracted through a third party.

For review and implementation as of this date, with the requirement to obtain the certificate within one year from the date of employment, and with a compliance rate of no less than 90% for the employees concerned with the certificate.