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SAMA Regulatory Rulebook is still on its development and soft launch stage. SAMA is not liable for its contents and does not warrant or represent that (the Services related to the platform, information or material presented in the platform) is displayed free of any inaccuracies, omissions, or errors (“Faults”). SAMA accepts no liability for any loss, claim or damage resulting from any use of the platform, and any decisions made, or actions taken based on the information contained in or generated by the platform.
SAMA Regulatory Rulebook has no legal effect and it does not aim to amend or revoke any legal provisions. The Rulebook still Contains some documents under review, including translated versions. Therefore, SAMA Regulatory content circulated through SAMA official channels remains in force.
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The Payer must request a refund from the Payee’s Payment Service Provider for any Payment Transaction Authorized by or through the Payee within eight weeks from the date on which the Funds were debited.
(2)
The Payment Service Provider may require the Payer to provide such information as is reasonably necessary to prove that the conditions in Paragraph (1) of Article 90 of the Implementing Regulation are satisfied. The Payment Service Provider may not refuse the refund until such information is received from the Payer.
(3)
The Payment Service Provider of the Payee must provide any refund or justification for refusing a refund within ten business days of receiving a request for a refund or within 10 business days of receiving any further information requested and indicating the bodies to which the Payer may refer the matter if the Payer does not accept the justification provided.