Article 9
| No: 46025374 | Date(g): 29/10/2024 | Date(h): 26/4/1446 | Status: In-Force |
Translated Document
The electronic wallet is closed by the authorized person, as follows:
| (1) | The customer may submit a request to the company if they wish to close their wallet, and the company must accept the customer 's request to close their wallet and notify them, provided that the electronic wallet is not frozen, restricted, or contains any remaining balance. |
| (2) | The company must allow their Saudi customers and GCC citizens residing in Saudi Arabia to close their wallets without updating their information, provided that the electronic wallet is not frozen, restricted, or contains any remaining balance. |
| (3) | The company must not allow a foreign resident in the Kingdom to close their wallet after the expiration of their residency permit or ID without providing a renewed copy or a final exit visa, provided that the electronic wallet is not frozen, restricted, or contains any remaining balance. |
| (4) | The company may close the electronic wallet after thirty calendar days from notifying the client if a year has passed without any balance in the client's electronic wallet or any financial transactions, unless the wallet is frozen. |