Annex No. (1)

No: 46043115

Date(g): 16/2/2025 | Date(h): 18/8/1446

Status: In-Force

#	Annex No. (1)
1	Compliance with the Rules Regulating Money Changing Business and relevant circulars.
2	Operating the full capacity by activating all exchange windows during the season.
3	Providing sufficient cash and all denominations of Saudi Riyals in a timely manner to ensure service availability, matching the density of Umrah performers and pilgrims during the season and the Eid al-Fitr and Eid al-Adha periods.
4	Increasing the working hours and days of the centers to be suitable during the Ramadan and Hajj seasons, and the Eid al-Fitr and Eid al-Adha periods.
5	Preventing crowding inside and outside the premises by taking the following minimum measures (with the assignment of a dedicated employee to monitor and ensure this): Providing and activating customer queue management paths. Providing and activating customer queue management devices. Providing customer waiting chairs.
6	Ensuring staff name tags are worn, and displaying a notice showing shift schedules, names, and working hours during the season.
7	Displaying exchange rates clearly in a prominent place.
8	Updating the exchange rates screen by directly linking it to the system.
9	Issuing receipts for all transactions and providing the customer with a copy.
10	Installing clear signs indicating customer rights.
11	Providing POS (point of sale) services, along with a sticker indicating the availability of electronic payment services for customers who wish to pay this way.
12	Ensuring surveillance cameras and storage units operate effectively.
13	Providing a sufficient number of security staff.
14	Providing modern currency counting and sorting machines that effectively detect counterfeit currency and following the necessary procedures if counterfeit money is encountered.
15	Adding the geographic location of the center on Google Maps, along with displaying the center's name in both Arabic and English.
16	Ensuring the security authorities are notified in case of detecting currency exchange activities at unauthorized outlets, with SAMA being informed accordingly.