The term “account statement error/disputed transaction” shall represent any transaction posted to the Cardholder’s Credit or Charge Card account, resulting in an error in the overall balance. Account statement errors shall include the following:
| a. | An Unauthorized use transaction that is not made by the Cardholder or person authorized by the Cardholder.
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| b. | A transaction on which the Cardholder requests additional clarification including documented evidence.
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| c. | Failure by the Card Issuer to properly credit a payment or any other amount deposited in the Cardholder’s account.
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| d. | Accounting error made by the Card Issuer, so that a charge would be lower or higher than it should be including the imposition of fees or term cost that are not in accordance with the terms and the agreement in force.
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| e. | The Card Issuer’s failure to deliver a monthly account statement to the Cardholder’s address on record.
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| f. | Any other errors relate to Cardholder transactions.
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