A Card Issuer is required to implement a clearly defined Code of Conduct for employees engaged in Cards business including sales and marketing of Credit and Charge Card products and follow-up and collection of impaired and delinquent Credit Card and Charge Card Accounts. A Card Issuer must provide those employees with a copy of the Code of Conduct and obtain their acknowledgement of receipt. The Code of Conduct must prohibit the following:
| a) | Any contact with neighbours, relatives, colleagues or friends of the defaulting Cardholder for the purpose of requesting or conveying information on the solvency of the Cardholder.
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| b) | Any communications (verbal or written) to the Cardholder conveying incorrect information on the consequence of defaulting on their obligations to the Card Issuer. | | |
| c) | Unauthorized repossession of the pledged collateral excluding cash collateral without judicial proceedings or the specific consent of the Cardholder.
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| d) | Communicating with the defaulting Cardholder using envelopes tagged with inscriptions identifying contents as containing debt collection information.
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| e) | Any breach of confidentiality of Cardholder information, conflict of interest and breach of ethical values.
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