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3.1.6 Dispute Resolution

No: 42056371 Date(g): 23/3/2021 | Date(h): 10/8/1442 Status: In-Force

Effective from Jun 01 2021 - May 31 2021
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18.Banks are required to agree and document with their counterparties the mechanism or process for determining when discrepancies in material terms or valuations should be considered disputes and how such disputes should be resolved as soon as practicable.
 
19.Material disputes should be escalated to senior management and the Board of the bank. There should be clear criteria used by the bank to determine when a dispute is considered material.
 
20.Banks are required to promptly report to SAMA material disputes (as determined by the bank in 19 above) which remains unresolved beyond 15 business days.