1.2 Objective of the Rules

Effective from Jan 06 2020 - Jun 30 2020
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The objectives of these rules are as follows:

i.	To ensure banks put in place a conceptual framework which would facilitate rehabilitation of viable borrower, thereby supporting economic activity.
ii.	To ensure banks look into aspects of customer conduct and fair treatment whilst dealing with problem loans, especially in instances involving the MSMEs.
iii.	To ensure banks have adequate controls over non-performing and problem loan management and restructuring processes, including documented policies and procedures.