Financial institutions must process the customer's request for issuing a clearance letter - regardless of its purpose, including salary transfers - provided there are no outstanding financial obligations from the customer, within a timeframe not exceeding one business day from the date of receiving the request. For customers with a credit card and/or monthly debit card, this timeframe extends to seven business days.

Banks must process the customer's request to transfer an account within a timeframe not exceeding one business day from the date of receiving the request.

5.1 Consumer Finance:

Financial institutions (debt sellers) must process the customer's request to transfer debt by completing the necessary consumer finance debt transfer forms within a timeframe not exceeding one business day from the date of receiving the request.

5.2 Real Estate Finance: 

A-Financial institutions (debt sellers) must process the customer's request to transfer real estate financing debt by completing the necessary real estate financing debt transfer forms within a timeframe not exceeding three business days from the date of receiving the request.

B- Financial institutions (debt sellers) must complete the processing of the customer's request within a timeframe not exceeding five business days from the date of receiving the approval of the financing entity (the institution wishing to purchase the debt) for the debt transfer.