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The company must comply with orders to disclose data of electronic wallets and execute actions on them (such as freezing and mandatory deductions) issued against customers, communicated through the central bank or via banks dealing with the company, based on requests from authorized entities in accordance with the law.
(2)
Upon receiving a prohibition order issued by authorized entities, the company must prevent the customer from managing the electronic wallet, conducting debit transactions, and opening new electronic wallets. The prohibition should be limited to the customer's funds and personal status and should not extend to cases where the individual is a guardian, custodian, caretaker, agent, or authorized representative managing an electronic wallet not registered in their name.
(3)
When implementing a freeze, the company must adhere to legal provisions related to the freezing of wages or salaries (ensuring that the freeze does not exceed one-third of the net wage or monthly salary of an employee, except in cases of alimony debts, and one-quarter of a retiree's pension, except in cases of alimony debts) while complying with any instructions related to amounts exempt from the freeze.
(4)
Prohibition measures will be lifted upon receiving an order to remove the prohibition issued by authorized entities in accordance with the law.
(5)
The company must take the necessary actions and measures and provide adequate human and technical resources to implement the provisions stated above.
(6)
The company must verify the type and number of the customer's identity against which requests from authorized entities are issued and ensure they match the data registered in the company's systems.
(7)
The company must maintain the confidentiality of data and information and not disclose, publish, or allow access to such data and information to any person for any reason, except when the request is made by the customer themselves or their legal representative after verifying its validity, without prejudice to the applicable laws and regulations.
