Based on the powers vested to SAMA under its supervisory and regulatory authority, and in light of recent occurrences where the name of SAMA has been repeatedly included by employees of financial entities under its supervision (including general/regional departments, branches, and phone communications) in order to convince customers of the validity of actions taken by these financial entities based on directives allegedly issued by SAMA. SAMA has received several complaints indicating that its instructions were cited as reasons for not fulfilling customer requests from these entities. Upon investigation, it was found that there were no circulars or instructions from SAMA that prevent the financial entity from providing the service to the customer.

Accordingly, SAMA emphasizes to all financial entities (banks, insurance companies, finance companies) not to include the name of SAMA when dealing with customers, whether in refusing to meet customers' requests or in taking any actions contrary to the customers' wishes. If referencing any circulars or instructions issued by SAMA, this must be done through qualified specialists who are fully informed and knowledgeable about the circulars and instructions issued by SAMA, ensuring that the references are accurate. Financial entities must ensure that all employees adhere to the contents of this circular. In the event of any violations by employees of the financial entity regarding this matter, SAMA will take appropriate actions against the financial entity in accordance with the powers vested to it under relevant regulations.