| 8.1 | The entity shall strengthen the platform’s cybersecurity and promptly deal with any cases of breach. In case of a breach, the entity shall immediately notify SAMA.
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| 8.2 | The entity shall ensure that the electronic linkage between the entity and the financier serves the provision of aggregation activity only and is not used for any other purposes, unless approved by SAMA.
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| 8.3 | The entity shall have on its platform a feature that allows consumers to communicate directly with the entity to submit feedback and complaints. This feature must also allow for documentation and preservation of any communication occurring through it.
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| 8.4 | The entity shall set appropriate approvals and acknowledgments and allow consumers to read and agree to them before using the platform, provided that such approvals and acknowledgments are shown as a Pop-Up Window.
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| 8.5 | The entity shall inform, through the documented channels, the consumer of the reason if the finance application is not accepted or of the need to submit additional documents if required.
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| 8.6 | The entity shall consider the needs and desires of consumers and provide them with information in a clear, transparent and not misleading manner.
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| 8.7 | The entity shall provide visual and print messages and materials to raise awareness of and educate consumers about major risks, thus helping them make informed and effective decisions before obtaining finance from the financier.
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| 8.8 | The entity shall not receive or deliver funds on behalf of the financier unless SAMA’s approval is obtained.
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| 8.9 | The entity shall make a list of the financiers it deals with so that the consumer can choose from them.
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| 8.10 | The entity shall not participate in any marketing campaigns for any financier and shall not prefer a financier to another.
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| 8.11 | The entity shall obtain the consumer’s consent before examining their credit record held with one or more credit bureaus and before sharing the consumer’s credit information with the financier, in a manner consistent with the relevant laws and instructions.
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| 8.12 | The entity shall offer the consumer the available financing options, provided that such options are consistent with the credit policies or standards communicated by the financier. If the financier’s credit policies or standards do not apply to the consumer, the entity shall explain the reasons to the consumer through the platform.
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| 8.13 | In the event that finance is approved, the entity shall send a message to the consumer through the documented channels. The message must state the basic information of the finance product in a clear, accurate, understandable and not misleading manner, accompanied by the phone numbers of the complaint centers/customer service at the entity and the financier.
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| 8.14 | The entity shall periodically update the information on services and products provided by the financier for the consumer. Such information must be clear, concise, understandable, accurate and not misleading and must include, at a minimum, the following:
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| | 8.14.1 | Key conditions and features.
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| | 8.14.2 | Clarification of the rights and responsibilities of each party.
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| | 8.14.3 | Details of the prices and commissions charged by the financier.
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| | 8.14.4 | Details of fines, risks and the mechanism for terminating the relationship, along with the consequences thereof.
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| | 8.14.5 | Details about the alternative products and services offered by other financiers.
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