Based on the powers vested to SAMA under the relevant regulations, rules, and instructions, and in light of the provisions outlined in the Debt Collection Regulations and Procedures for Individual Customers issued by SAMA, and considering some negative practices observed in this regard.

SAMA would like to emphasize that finance entities are responsible for ensuring that external service providers comply with the Debt Collection Regulations and Procedures for Individual Customers issued by SAMA when assigning debt collection tasks. Finance entities must also ensure that external service providers implement the necessary measures to adhere to these guidelines and procedures. SAMA will take legal measures against those who violate these regulations and procedures.