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  • SECTION 6 SECURITY GUARDS FOR MAIN BUILDINGS AND BRANCHES

    Synopsis

    This section describes the minimum requirements and standards for Security Guards operating through out the banks Main Buildings and Branches.

     

    • 1.0 INTRODUCTION

      In addition to the installation and implementation of other security and safety measures to protect the banks' main buildings and branches, a security guarding service to be used.

      The purpose of using security guards is to enhance the electronic and procedural measures employed to protect, deter and mitigate the effects of a serious incident and/or criminal activity.

      No single system in isolation is completely effective, and it is only through their layered approach, physical barriers, manned guarding, effective management and clearly identified procedures and policies can their use be fully maximised to best effect.

      The guidelines contained within this document are designed to provide a minimum requirement that must be met and included for the use of security guards for the banks main buildings and branches.

    • 2.0 RESPONSIBILITIES AND REQUIREMENTS

      The security guard(s) is intended to compliment the use of other security and safety systems, measures and equipment.

      The deployment of security guards throughout the banks main buildings and branches is to be closely monitored and supervised by the service provider and the banks personnel.

      To ensure sufficient guards are available to carry out their responsibilities, an assessment is to be carried out to identify the quantity and requirements. This can be part of the Security Risk Assessment or undertaken as a separate report.

      The security guards can be contractors or directly employed by the bank.

      Detailed responsibilities and requirements are to be identified within the Corporate Security and Safety Plan (CSSP) and controlled, monitored and enforced by the Security and Safety Manager.

      The primary responsibilities of the security guard is as follows:

      1. Provide an effective physical and visual deterrent.
      2. Provide effective control of access and entry points.
      3. Provide an effective response to security and safety incidents.

      The primary requirements of the security guard is as follows:

      1. They are to be a Saudi national.
      2. Clearly identifiable and appropriate uniform is to be worn at all times.
      3. Maintain the Security Guard Shift Report.
      4. Fully trained and prepared for their function and location.

      All security guard reception/entry locations are to maintain a Shift Report that records all the events and activities for each shift. The security guard/supervisor is to include the following Information:

      1. Date, time and guard names for each shift changeover.
      2. Suspicious activity identified during the shift period.
      3. Incidents/Events during the shift period.
      4. Activation of Alarms.
      5. Security and Safety equipment check and test.

      The Security and Safety Manager is to ensure that the information contained within the Security Guard Shift Report is reported, acknowledged and any appropriate action taken. Apart from immediate/emergency actions the report is to be checked and acknowledged at the start of each working day.

      Prior the changeover between shifts, the oncoming guard is to have physically checked his area of responsibility and acknowledged the content of the previous shift report.

      All security guard locations are to have detailed Post Instructions that clearly identify their function, responsibilities, incident response and reporting chain. These will form part of the CSSP (Section 2).

      The effective use of security guards will greatly reduce the risk of criminal elements considering the facility a potential target for their activities and in preventing easy access.

    • 3.0 ACCESS CONTROL

      One of the primary responsibilities of the security guard is the control of access to the building or branch.

      To assist in the control and identification of personnel an ID Card system is to be employed by all banks.

      All security guards are to be aware of the Restricted Areas within their area of responsibility.

      All buildings and branches are to have 24 hour security guard presence and working hours and overtime are to conform to the regulations laid down in the Saudi Labour Laws and are the responsibility of the service provider.

      The security guards are responsible for the enforcement of Clear Desk Policy and are to report any infringements within their shift reports.

      • 3.1 Main Buildings

        To ensure the identity and control of the different personnel working and visiting the building, the following are to be clearly identified:

        1. Permanent Employees
        2. Contractors
        3. Visitors

        The security guard is to enforce the wearing and prominent display of the issued ID cards by all personnel working and visiting the building.

        A Building Log Sheet is to be maintained at each reception/access point. The log sheets are to include all personnel (without ID) and visitors that enter the building. The information is to include the following:

        1. Name, contact number and date
        2. Type of ID used
        3. Person Visited/Employee Dept
        4. Time in and out

        Visitors are issued temporary ID cards once the following has been confirmed:

        1. Confirmation of visit/appointment by bank employee.
        2. Confirmation of visitor by official identification (picture and name).

        Visitors are not to be given access without being escorted by the visited bank employee or a security guard. The bank employee is responsible for their visitor until they are returned to the reception desk and logged out.

        The bank is to establish clear policies and procedures on the identification, issuance and control of an ID card system. These are to be contained within the CSSP (Section 2).

      • 3.2 Branches

        To ensure the identity and control of the different personnel working In the branch, the following are to be clearly identified:

        1. Permanent Employees
        2. Contractors

        The security guard is to enforce the wearing and prominent display of the issued ID cards by all employees and contractors whilst working in the branch.

        Customers are only permitted entry during the banks official opening hours.

        Cash In Transit (CIT) operations are considered a separately and can be found in Section 5.

        Bank employees are only permitted access to the branch during out of hours if prior permission has been provided by the Branch Manager or his nominated deputy.

        Access to the branch out of working hours, regardless of permission, is to be visually confirmed by the guard prior to allowing entry.

        The bank is to establish clear policies and procedures on the identification, issuance and control of an ID card system. These are to be contained within the CSSP (Section 2).

      • 3.3 Cleaning Personnel

        All cleaning personnel are to be escorted and/or supervised whilst working within Restricted Areas during out of hours. This can be undertaken by a bank employee or the security guard dependant upon the policy of the bank.

        The contract company providing the cleaning services are to issue a list of all personnel, and their duty hours, to the building reception desk or branch security guard.

        Changes to the names and/or hours are to be confirmed in writing by the nominated supervisor/manager of the service provider.

    • 4.0 ADDITIONAL CONSIDERATIONS

      Whilst it is mandatory for all buildings and branches to maintain 24 hour security, the installation of a remotely monitored alarm/surveillance capability may be considered for the reduction in security guard numbers and presence.

      All implemented and/or proposed systems should be prepared in writing and sent direct to SAMA for review and consideration.