The financing company selling the debt may not refuse to issue a statement of outstanding obligations or a letter confirming the debt upon the customer’s request. These statements and the letter must be issued within one business day from the date of receiving the request.

The financing company selling the debt must facilitate the debt transfer process and complete it within one business day from the date the requirements are fulfilled. The company may only refuse to approve any debt purchase request if there are sufficient justifications, which must be clearly explained to the customer in writing.

The financing company selling the debt must notify the customer of the debt repayment within one business day from the date of receiving the payment for the existing financing. The notification must include all required details, including the IBAN account number and the name of the bank or financial institution to which the debt amount is to be transferred.

The financing company selling the debt must issue a release letter to the customer within one business day from the date of receiving the payment for the existing financing and record this in the customer's credit record with credit information companies. An exception is made for customers with credit cards and/or monthly installment cards, for whom the release letter must be issued within seven business days.

The financing company selling the debt may not require the customer to pay any amounts for approving the sale of the debt, except in cases where there are delinquencies that the customer has not yet settled.

The financing company selling the debt may include early repayment amounts as specified in Article (84) of the implementing regulations of the Finance Companies Control Law in the debt confirmation letter.